Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required.

• License: Freeware
• Language: German, English
• Release: 2007-11-27
• Size: 258 Kb
• Cost: Free

How often do you write "Dear Mr. ..." and add a few sentences (that are basically always the same)? Why bother with these repetitive tasks? ReplyButler automatically that. It recognizes the name, the language and the style of the e-mail and prepare a matching answer.And if that's not enough, the software can also administrate your text modules.

• License: Freeware
• Language: German, English
• Release: 2006-10-25
• Size: 1 Mb
• Cost: Free

This powerful command-line email client is designed to automate scheduled file sending in your company. With the built-in ZIP archiver, encryption support and log file support it will process all your daily email jobs.

• License: Shareware
• Language: English
• Release: 2006-07-10
• Size: 271 Kb
• Cost: 50.00 $

SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software. It offers very fast, easy to use and intuitive Web interface with a lot of unique features. SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.

• License: Commercial
• Language: English
• Release: 2007-03-16
• Size: 3 Mb
• Cost: 199.00 $

CC Mail Server, an easy to use email server software and web mail server software, allows you to send and receive emails across the Internet and has supports for client email applications such as Outlook, Eudora etc and web mail. It has supports for ESMTP and multiple domains. Can run as an NT service. Web mail function is based on ASP and IIS.

• License: Shareware
• Language: English, ChineseSimplified, ChineseTraditional, French
• Release: 2006-12-26
• Size: 6 Mb
• Cost: 99.95 $

Skymol Communicator is a new web-based customer service and live help system using Voice, Video, Text Chat. On-demand customer service software, help desk software for online sales and customer service. It is completely web-based, no software download. Our solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. Included voicemail and videomail.

• License: Commercial
• Language: English, German, Hungarian, Korean, Romanian
• Release: 2007-04-24
• Size: 1000 B
• Cost: 49.95 $

Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (no simultaneous limit). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost of $199 per concurrently active support session.

• License: Freeware
• Language: English
• Release: 2006-11-12
• Size: 14 Mb
• Cost: 199.00 $

The ATAF-Support program is a FREE online web database application that can handle online support request. ATAF-support run on IIS 4.0/5.0 server or a Linux server with Chilli ASP installed The ATAF-Support has 4 forms * A support form where the user can raise a support request * A reply form where the help desk can answer support questions * A view form where the users can read the answer * A Knowledgebase search form

• License: Freeware
• Language: English
• Release: 2002-12-01
• Size: 49 Kb
• Cost: Free

Razordesk is the tool you need to manage your business IT support requirement. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. 10U Starter Edition is ideal for Small Business/SOHO. Easy to install and includes free 14 day installation support.

• License: Commercial
• Language: English
• Release: 2006-10-23
• Size: 10 Mb
• Cost: 175.00 $

Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

• License: Demo
• Language: English
• Release: 2002-07-17
• Size: 437 Kb
• Cost: 49.00 $

ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.

• License: Demo
• Language: English, German, Spanish
• Release: 2006-11-20
• Size: 15 Mb
• Cost: 630.00 $

Outlook 2000/2002/2003 COM add-in for Exchange Server users who need to send mail from a second mailbox. The add-in ensures that messages sent with the second mailbox's From address stay in the Sent Items of the second mailbox. The license based on the number of users that actively use the product. 5-licenses pack costs $200; 10-licenses pack costs $350; unlimited pack costs $1500.

• License: Shareware
• Language: English
• Release: 2001-10-10
• Size: 260 Kb
• Cost: 50.00 $

- Enable/Disable the Arabic keyboard using Control + Shift - Is not affected if you have other non arabic keyboard on the computer installed. - Doesn't install system files - Arabic Unicode enabled, used for chat and search - Arabic Wordpad, to write Arabic unicode Documents - Save/open Arabic Unicode files. - Save As Arabic HTML files - Virtual Keyboard to show the Arabic keyboard, and when you click on shift, it shows the

• License: Shareware
• Language: English, Arabic, ChineseSimplified, ChineseTraditional, French, German, Italian, Japanese, Russian, Spanish
• Release: 2006-10-28
• Size: 3 Mb
• Cost: 15.00 $

MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..

• License: Demo
• Language: English
• Release: 2006-03-31
• Size: 8 Mb
• Cost: 349.00 $

The Job Log is used by Customer Support departments to record and track calls to the help desk. Reports show both open and closed tickets with a knowledge base of resolutions that shows resolutions of previously closed tickets.

• License: Shareware
• Language: English
• Release: 2007-09-18
• Size: 40 Mb
• Cost: 24.95 $

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

• License: Freeware
• Language: English
• Release: 2007-02-19
• Size: 9 Mb
• Cost: Free

123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support. The advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! It's Java chat server& flash live chat client with cheap price.

• License: Shareware
• Language: English, ChineseSimplified
• Release: 2005-07-27
• Size: 16 Mb
• Cost: 399.00 $

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

• License: Commercial
• Language: English
• Release: 2006-03-30
• Size: 6 Mb
• Cost: 200.00 $

Mail for Days Desktop client - disposable e-mail desktop client. Use this program to control your Mail for days temporary mailbox at www.mail4days.com. Simple for downloading, simple for using. Create your own disposable mailbox at www.mail4days.com and be free of spam. Post this e-mail address in any web conferences or forums and keep your main mailbox safe from spammers

• License: Freeware
• Language: English
• Release: 2005-11-07
• Size: 472 Kb
• Cost: Free

Winmail Server is an enterprise class mail server software system offering a robust feature set, including extensive security measures. Winmail Server supports SMTP, POP3, IMAP, Webmail, LDAP, multiple domains, SMTP authentication, spam protection, anti-virus protection, SSL/TLS security, Network Storage, remote access, Web-based administration, and a wide array of standard email options such as filtering, signatures, real-time monitoring

• License: Shareware
• Language: English, ChineseSimplified, ChineseTraditional
• Release: 2006-11-24
• Size: 18 Mb
• Cost: 129.00 $